Terms of sale & privacy

Last updated 13 November 2026. GoodEat is a trading name operated from Bristol, United Kingdom.

What you're buying

A recurring snack box subscription. Each billing cycle we pay for and arrange one box of healthier snacks, packed and shipped by our UK fulfilment partners, delivered by tracked courier to the UK address you give at checkout. Exact contents vary each cycle. Prices include VAT and UK mainland delivery.

Billing, pausing and cancelling

You're charged at checkout and then on the same cadence (monthly, or every 2 weeks) until you cancel. You can pause, change or cancel any time from “My box” on our homepage — no phone call needed. Cancelling stops future charges; a box already paid for is still sent.

Your right to cancel

Food is perishable, so the 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply to a box once dispatched. You can still cancel your subscription at any time before the next charge.

Delivery problems

If a box arrives damaged, incomplete or doesn't arrive, reply to your order email within 14 days and we'll replace or refund that box. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Allergens

Every snack carries full ingredients and allergen information on its pack. Diet options (vegan, gluten-free, nut-free) select products made to that diet, but boxes are packed in sites that handle nuts and other allergens. If you have a severe allergy, please don't order.

Privacy

We collect your name, email, phone and delivery address to take payment and deliver your box. Payments are processed by Stripe; we never see or store your card number. Your name, address and phone are shared with our fulfilment partner and courier only to deliver your box. We don't sell your data or send marketing unless you opt in. You can ask us to access or delete your data at any time by replying to any order email. Lawful basis: performance of contract (UK GDPR Art. 6(1)(b)).